Refund policy

To request a return, email contact@avelmontatelier.shop within 30 days after you receive your order. Include your order number, proof of purchase, and the reason for the request. We aim to respond within 2 business days.

Eligibility

For preference or size returns, items must be unworn, unwashed and have their original tags attached where applicable. Please contact us before sending an item; we will provide return instructions and the return address once the return is authorized. Do not send returns to the business address without instructions.

Return costs and problems

For a change of mind or size, the customer pays return shipping. If we sent the wrong item or it is defective, we cover return shipping. There is no restocking fee. Please contact us promptly if an item arrives damaged, defective or incorrect, with your order number and photographs where possible.

Inspection and refunds

After we receive the return, we aim to inspect it and communicate our decision within 5 business days. If approved, we aim to initiate the refund to your original payment method within 5 business days of approval. Your bank or card provider may take additional time to post it. If a refund is delayed, contact us at the email above.

Cancellations

Contact us as soon as possible to request an order change or cancellation. We can only accommodate a request if processing can be stopped before dispatch. After dispatch, the return process applies.

Your legal rights

These terms do not limit any non-waivable rights you may have under applicable law, including rights relating to faulty or incorrectly described goods or any applicable withdrawal rights.